Privacy Policy
Last updated: 2026
1. Who we are
Exactly Plumbing ("we", "us", "our") provides hot water system installations, repairs and replacements to homes across Brisbane and the surrounding regions. We are committed to protecting your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
2. Information we collect
We collect information you provide when requesting a quote, booking a service call, or contacting us, including:
- Name, phone number and email address
- Service address, city and details about your hot water system
- Photos you share of your existing system or fault
- Communication history, quotes, invoices and job records
- Basic technical data (IP address, browser type) when you use our website
3. How we use your information
- Preparing quotes and scheduling service calls or installations
- Communicating with you about your hot water job
- Issuing invoices, warranty registrations and compliance certificates
- Processing applicable rebates for heat pump installations
- Improving our website and services
- Meeting legal, safety and regulatory obligations
4. Disclosure to third parties
We do not sell your personal information. We may share limited information with trusted service providers (e.g. manufacturers for warranty registration, cloud hosting, payment processors, accountants, and rebate administrators) strictly to deliver our services, and with authorities where required by law.
5. Data security & retention
We take reasonable steps to protect your information from misuse, loss and unauthorised access. We retain records for as long as required to service your installation, honour warranty obligations and comply with tax and legal requirements (generally 7 years).
6. Your rights
You may request access to or correction of the personal information we hold about you. To make a request or raise a privacy concern, contact us at hello@exactlyplumbing.com.au or call 1300 000 000. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (oaic.gov.au).
7. Cookies
Our website uses essential cookies to function and basic analytics cookies to understand how visitors use the site. You can disable cookies in your browser settings.
8. Updates to this policy
We may update this policy from time to time. The latest version will always be available on this page.